Privacy Policy

1. Information We Collect

When you use our services, we may collect the following categories of information:

• Personal Information: Name, mailing address, email address, and phone number
• Identification Documents: Driver's license (uploaded during checkout for identity verification)
• Insurance Documents: Tow vehicle insurance card (uploaded during checkout to verify coverage)
• Payment Information: Credit and debit card details, processed securely through Stripe — we do not store your full card number on our servers
• Usage Data: Pages visited, booking activity, browser type, device information, IP address, and referring URLs
• Communication Data: SMS and email correspondence related to your rentals

This information is collected when you make a reservation, create an account, contact customer support, or browse our Site.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process and manage your trailer rental bookings
• Verify your identity, age (21+), and insurance coverage
• Process payments, issue refunds, and manage your card on file for authorized charges
• Send transactional SMS messages related to your rental (booking confirmations, pickup instructions, lockbox codes, reminders, return notices, and customer service responses)
• Send booking confirmations, updates, and reminders via email
• Respond to your inquiries and provide customer support
• Improve our website, services, and user experience
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations, resolve disputes, and enforce our agreements

3. SMS Communications

Program Name

Englewood Trailer Rental SMS Alerts

Program Description

When you book a trailer rental through our website and provide your mobile phone number at checkout, you consent to receive automated transactional SMS text messages from Englewood Trailer Rental related to your reservation.

Types of Messages

• Booking confirmations and reservation details
• Pickup instructions and lockbox access codes
• Rental reminders (24-hour advance and day-of notifications)
• Return reminders and late return notices
• Customer service responses to inquiries you initiate

Message Frequency

Approximately 3–6 messages per rental booking. Frequency varies based on rental activity and customer service interactions.

Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your text messaging plan. Englewood Trailer Rental is not responsible for any charges your carrier may assess.

Opt-Out

You may opt out at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. To re-subscribe, reply START.

Help

For assistance, reply HELP to any message, or contact us at or .

SMS Privacy

Your phone number is collected solely for rental-related communications and customer service. We do not sell, rent, share, or use your phone number for marketing or promotional purposes. Your phone number is shared only with our SMS service provider (Twilio) for message delivery. See our Terms of Service for full SMS terms and conditions.

4. Payment Security

All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. We do not store your full credit card number, CVV, or complete card details on our servers. Tokenized payment references are retained solely for processing authorized charges as outlined in our Terms of Service. Stripe's security practices can be reviewed at stripe.com/privacy.

5. Document Storage

Driver's license and insurance card uploads are stored securely using Supabase cloud storage with restricted access controls. These documents are accessible only to authorized Englewood Trailer Rental staff and are retained for the duration of your rental plus a reasonable period for record-keeping, insurance verification, and dispute resolution.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Stripe (payment processing), Supabase (secure data storage), Twilio (SMS delivery), and Resend (email delivery) — only as necessary to operate our services and fulfill your rental
• Legal Requirements: When required by law, subpoena, court order, or government regulation
• Business Protection: To protect the rights, property, or safety of Englewood Trailer Rental LLC, our customers, or the public
• Fraud Prevention: To investigate, prevent, or take action regarding suspected fraud, security threats, or violations of our Terms of Service

We do not share your information with third parties for their own marketing purposes.

7. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our Site. Cookies are small data files stored on your device when you visit the Site.

We may use cookies for:

• Remembering your preferences and session information
• Analyzing site traffic and usage patterns
• Improving site content and functionality

You can control or disable cookies through your browser settings. Disabling cookies may limit your ability to use certain features of the Site.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Specific retention periods include:

• Booking records: Minimum of three (3) years for accounting, tax, and legal purposes
• Identity and insurance documents: Duration of rental plus a reasonable period for dispute resolution
• Payment tokens: Retained until your account is closed or upon your request
• Communication records: Retained for customer service and legal compliance purposes

After the applicable retention period, personal information is securely deleted or anonymized.

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure cloud storage with access controls, and limited staff access on a need-to-know basis.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You transmit information to us at your own risk and are responsible for maintaining the security of your account credentials.

10. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal information (subject to legal retention requirements)
• Opt out of SMS messages by replying STOP at any time
• Opt out of non-essential email communications by using the unsubscribe link in any email

To exercise any of these rights, contact us using the information below. We will respond to your request within a reasonable timeframe.

11. Children's Privacy

Our services are not directed to individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly.

12. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our Site and services after any changes constitutes your acceptance of the revised policy.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

LLC

Phone:
Email:
Website: englewoodtrailerrental.com